FREQUENTLY ASKED QUESTIONS
We hope you find the information you’re looking for here. If you have any other questions:
We are proud to have a 100% employment rate for students who successfully complete our Individual Support course.
Our training is designed to equip you with the skills and knowledge needed to excel in your chosen field, and our strong industry connections help ensure our graduates find employment quickly.
Yes, we offer several short-term courses, including:
To enrol in our courses, you need to have the following:
- A Unique Student Identifier (USI) number
- Evidence of identification (e.g., passport, driver’s license)
- You must be at least 15 years old
To find your USI, click here.
There are four ways to find your Unique Student Identifier (USI):
- Email Address:
- Enter the email address saved on your USI account and click ‘Submit’.
- You will receive an email containing your USI details. Make sure to check your spam/junk mail folder if it doesn’t appear in your inbox.
- Mobile Number:
- Enter the mobile number saved on your USI account along with your date of birth and click ‘Submit’.
- You will receive an SMS with your USI details. If you do not receive the SMS, please contact us for further assistance.
- Personal Details and Security/Check Questions:
- The USI Registry System will ask you to provide your family name, date of birth, and gender, as well as at least one of the following: first/given name, middle name, or town/city of birth.
- Click ‘Submit’ and answer your two security/check questions exactly as you first set them.
- If answered correctly, your USI will appear on the screen.
- Personal Details and an ID Document:
- Enter your first/given and family/last names, date of birth, gender, town/city of birth, and either your email address, mobile number, or postal address (the postal address option appears after you enter your country of residence).
- Click ‘Submit’, select your ‘Document Type’, and click ‘Next’. Fill in your document details and click ‘Next’.
- Your USI will appear on the screen.
These methods ensure that you can retrieve your USI using different types of personal information and security checks.
For more detailed information, visit https://www.usi.gov.au/students/find-your-usi
Yes, you can. If you are unable to attend a scheduled course, you can enrol in the next available session.
If you provide at least 24 hours’ notice and there is an available spot in the next course, you will not need to pay again.
However, if you fail to give the required notice, the course fees will be forfeited. Depending on the circumstances, we may consider allowing a reschedule without an additional fee.
