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Provide responsible gambling services (RSG)

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  • This unit covers performance outcomes, skills, and knowledge for providing responsible gambling services and
    assisting customers at risk or experiencing gambling harm.
  • Responsible gambling must be provided wherever gambling occurs, including in hotels, motels, clubs, pubs, and
    casinos (the gaming area).
  • Major forms of gambling relevant to hospitality are wagering (racing and sport) and gaming (machines, table games,
    Keno, lotteries); TAB outlets may be involved for wagering.
  • Responsible provision is essential for all hospitality staff involved in sale or service of gambling, including licensees,
    gaming supervisors, and gaming managers.
  • The unit applies to frontline staff with limited autonomy who operate within organisational procedures and
    regulatory/industry codes of conduct.
  • Training developers should consult state/territory gaming licensing authorities for accreditation.
  • The unit aligns with state/territory laws and terms like Responsible Conduct of Gambling (RCG), Responsible Service
    of Gaming, or Responsible Service of Gambling (RSG); certification may be required for certain licensed premises
    personnel
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Disclaimer

All information was accurate at the time of publication, however Fraser Coast Training Employment Support Service Inc. policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.